e gladly accept payment in U.S. funds by check or money order drawn on U.S. institutions. We also accept payment by credit cards, including Visa, MasterCard, American Express and Discover. Please note that all credit card companies require that we ship to an authorized shipping address. If your shipping address differs from your billing address, please contact your credit card company to authorize your shipping address for shipping purposes.

Other Important Payment Details

Orders are not processed until we finalize your payment arrangements. Please note that credit applications for net 30 terms (see our Dealer Application Form) require two weeks for processing. Orders paid by check are subject to a hold until the check has cleared.

We do not accept COD payments.

Also, please note that a 1.5% late fee is added to past due accounts, and a 3% service fee is added to any orders paid by credit card after the terms of the invoice expire.

Refunds and Returns

We know that things sometimes go wrong, and at Carroll Fine Art we make every effort to ensure your complete satisfaction. Should you need to return your merchandise, we ask that you contact us no more than 15 days after you receive your artwork, provide us with an explanation, and request a return authorization.

Once we approve your request and issue a return authorization, we will issue a prompt exchange or refund (less original shipping fees), whichever you prefer. If you paid by check or money order, we will send you a refund check. If you paid by credit card, you will see a credit on your next monthly statement.

We recommend that you return your merchandise by insured mail, as you are responsible not only for return postage, but also for the safe return of the merchandise.

We are unable to accept returns sent COD.

Please send your merchandise returns, along with your request for a return authorization, to:

Carroll Fine Art
235 Carroll Canal
Venice, CA 90291